--- title: "Privacy Policy | Reactive Gas Heating & Plumbing" description: "How Reactive Gas Heating & Plumbing collects, uses and protects your personal data — UK GDPR compliant." lang: en-GB json-ld: | { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://reactiveplumbing.co.uk" }, { "@type": "ListItem", "position": 2, "name": "Privacy Policy", "item": "https://reactiveplumbing.co.uk/privacy-policy" } ] } --- Gas Safe Registered · OFTEC Registered · Checkatrade Verified 9 Rutherford Court, Corby NN17 4SJ [info@reactiveph.co.uk](mailto:info@reactiveph.co.uk) [![Reactive Gas Heating & Plumbing logo](/__l5e/assets-v1/51d713a4-18a4-4b5f-96fb-2fcce169e56c/reactive-logo.png)](/) ServicesAreasGuides[About](/about)[Our Work](/our-work)[Plans](/maintenance-plans)[Reviews](/reviews)[Contact](/contact) [24/7 Call 07915 906262 ](tel:+447915906262)[Fixed Boiler Quote](/boiler-quote) 1. [Home](/) 2. Privacy Policy # Privacy Policy Last updated: 1 May 2026 This policy explains how Reactive Gas Heating and Plumbing Services Limited ("we", "us") handles personal data collected through [reactiveplumbing.co.uk](https://reactiveplumbing.co.uk), by phone, by email or in the course of carrying out plumbing, heating and gas work for you. We are committed to protecting your privacy and complying with the UK GDPR and the Data Protection Act 2018. ## 1\. Data controller The data controller is Reactive Gas Heating and Plumbing Services Limited, registered in England & Wales. Address: 9 Rutherford Court, Corby, Northamptonshire NN17 4SJ Phone: [07915 906262](tel:+447915906262) Email: [info@reactiveph.co.uk](mailto:info@reactiveph.co.uk) ## 2\. What data we collect - **Contact details** — name, address, postcode, phone number, email when you enquire or book a job. - **Property and job details** — boiler make/model, system type, photos of the work area where relevant. - **Payment information** — invoices and bank transfer references; we do not store full card details. - **Correspondence** — emails, SMS and call notes related to your enquiry or job. - **Website data** — anonymised analytics (page views, device type) and necessary cookies. ## 3\. Why we use your data (lawful basis) - **Contract** — to give a quote, schedule, complete and invoice the work you've asked us to do. - **Legal obligation** — Gas Safe and OFTEC require us to keep installation and service records for a defined period. - **Legitimate interests** — to follow up after a job, send service reminders, and respond to reviews. You can opt out at any time. - **Consent** — only where required (e.g. marketing emails). You can withdraw consent at any time. ## 4\. Who we share data with We only share data with parties that help us run the business: - Manufacturers (e.g. Worcester Bosch) when registering a guarantee on your behalf. - Gas Safe Register / OFTEC for compliance and certificate notifications. - Our accountant for tax and bookkeeping. - Email and CRM providers used to manage enquiries (UK/EU based, contractually GDPR compliant). We do not sell your data. Ever. ## 5\. How long we keep it - Job records and invoices: 7 years (HMRC requirement). - Gas Safe / OFTEC certificates: minimum 6 years. - Quotes that didn't proceed: 12 months, then deleted. - Marketing contacts: until you unsubscribe. ## 6\. Cookies This site uses only the cookies necessary to operate (e.g. session and security cookies) and an anonymised analytics cookie to help us improve the website. We do not use advertising or cross-site tracking cookies. You can disable cookies in your browser settings. ## 7\. Your rights under UK GDPR - Right of access — ask for a copy of your data. - Right to rectification — correct inaccurate data. - Right to erasure — ask us to delete data we no longer need to keep. - Right to restrict processing. - Right to object to processing based on legitimate interests. - Right to data portability. To exercise any of these, email [info@reactiveph.co.uk](mailto:info@reactiveph.co.uk). We respond within one calendar month. ## 8\. Complaints If you're unhappy with how we've handled your data, please tell us first by emailing [info@reactiveph.co.uk](mailto:info@reactiveph.co.uk) or calling [07915 906262](tel:+447915906262). We aim to acknowledge complaints within 2 working days and resolve them within 14 days. You also have the right to complain to the Information Commissioner's Office (ICO): [ico.org.uk/make-a-complaint](https://ico.org.uk/make-a-complaint/) or 0303 123 1113. ## 9\. Changes to this policy We review this policy at least annually. Material changes will be flagged on this page with an updated "Last updated" date. [![Reactive Gas Heating & Plumbing logo](/__l5e/assets-v1/51d713a4-18a4-4b5f-96fb-2fcce169e56c/reactive-logo.png)](/) Reactive Gas Heating and Plumbing Services Limited. Plumbing, heating and gas engineers based in Corby — covering Northamptonshire, Rutland, Leicestershire and the East Midlands. [07915 906262 ](tel:+447915906262) [0800 861 1593 (freephone)](tel:+448008611593) [07488 883576](tel:+447488883576) [07342 043953](tel:+447342043953) [info@reactiveph.co.uk](mailto:info@reactiveph.co.uk) 9 Rutherford Court Corby, Northamptonshire NN17 4SJ [](https://www.facebook.com/Reactiveservices/)[](https://www.instagram.com/reactivegasheatingplumbing/) ### [Plumbing](/plumbing-services) - [Emergency Plumbing](/emergency-plumbing) - [Drain Unblocking & Drainage](/drain-unblocking) - [Leak Detection & Repair](/leak-detection-repair) - [Power Flushing](/power-flushing) ### [Heating & Gas](/heating-gas-services) - [Boiler Installation](/boiler-installation) - [Boiler Repair & Breakdown](/boiler-repair) - [Boiler Servicing](/boiler-servicing) - [LPG Installation & Servicing](/lpg-engineer) - [Oil Boiler Installation & Servicing](/oil-boiler-engineer) ### [Areas Covered](/areas) - [Corby](/areas/corby) - [Kettering](/areas/kettering) - [Desborough](/areas/desborough) - [Rothwell](/areas/rothwell) - [Oundle](/areas/oundle) - [Market Harborough](/areas/market-harborough) - [Wellingborough](/areas/wellingborough) - [Oakham](/areas/oakham) - [Stamford](/areas/stamford) - [Peterborough](/areas/peterborough) ### Company - [About our team](/about) - [Customer Reviews](/reviews) - [Recent Work](/our-work) - [Maintenance Plans](/maintenance-plans) - [Current Offers](/specials) - [Contact](/contact) - [Privacy Policy](/privacy-policy) - [Terms & Conditions](/terms-conditions) ### Opening Hours - Monday: 08:00–18:00 - Tuesday: 08:00–18:00 - Wednesday: 08:00–18:00 - Thursday: 08:00–18:00 - Friday: 08:00–18:00 - Saturday: 08:00–13:00 - Sunday: Closed - 24/7 emergency cover — call any time outside working hours ### Guides & Blog - [Combi vs System vs Regular Boilers: Which Is Right for You?](/guides/combi-vs-system-vs-regular-boilers) - [How Much Does a New Boiler Cost in 2026?](/guides/how-much-does-a-new-boiler-cost) - [8 Signs You Need a New Boiler (Not Just a Repair)](/guides/signs-you-need-a-new-boiler) - [Common Boiler Fault Codes Explained](/guides/common-boiler-fault-codes-explained) - [What to Do in a Plumbing Emergency](/guides/what-to-do-in-a-plumbing-emergency) - [How to Turn Off Your Water at the Mains](/guides/how-to-turn-off-water-at-the-mains) © 2026 Reactive Gas Heating and Plumbing Services Limited. Registered in England & Wales, company no. 13663757. Gas Safe Registered · OFTEC Registered · Checkatrade Verified [Call Now](tel:+447915906262)[Fixed Boiler Quote](/boiler-quote)