Diagnosis + minor repair
Fixed price
Visit, diagnosis, simple repair (PRV reset, condensate clear, minor sensor).
Heating & Gas Services
When the heating's off and the kids are cold, you want someone diagnosing today — not booking you in for next week. Most boiler breakdowns we see are diagnosed in the first hour and fixed in the first visit, on a fixed price.
Same day
Diagnosis (local)
85%+
Fixed first visit
All brands
Worcester, Vaillant, Ideal...
12 mo
Repair guarantee
Boiler repair — combi, system, regular, LPG & oil
Boiler breakdowns split into roughly six categories: ignition failure (no spark, no flame), flow failure (pump, diverter valve, sticking valve), pressure loss (system leak, expansion vessel, PRV), control failure (PCB, sensors, fan), gas supply issue, and condensate freeze in winter. Each has a different fix and a different parts cost.
We diagnose by symptom first, fault code second. Fault codes tell you what the boiler thinks is wrong — not always what's actually wrong. A skilled engineer reads the code, then verifies physically before ordering parts.
Around 85% of repairs we attend are completed in the first visit, because the van carries the most-replaced parts as standard: diverter valves, PCBs for common Worcester / Vaillant / Ideal models, fans, ignition leads, expansion vessels, PRVs, gaskets and pumps. Specialist parts (e.g. a specific Vaillant flow turbine) sometimes need overnight delivery.
What happens if you wait
A boiler down in summer is an inconvenience. A boiler down in January with a vulnerable household is a safety issue. We prioritise no-heat callouts, especially for elderly residents and homes with young children — and you'll get an honest answer on time-to-arrival within minutes of calling.
DIY 'fixes' (resetting repeatedly, increasing pressure, opening the casing) almost always make the diagnosis harder and the repair more expensive. Stop trying after one reset attempt — call.
Our process
On the phone, we ask the right questions: error code, when it started, what works/doesn't. Often we know the likely fault before arriving.
Visual inspection, electrical testing, gas supply check, flue gas analysis where relevant. Diagnosis confirmed, not assumed.
Fixed price for the repair, in writing, before parts come off the van or are ordered. You decide before we proceed.
Most repairs done same-day from van stock. Specialist parts ordered overnight where needed.
Gas tightness, flue gas analysis, system pressure, controls function tested. 12-month repair guarantee in writing.
Why customers choose Reactive
Local jobs (Corby, Kettering, Wellingborough) attended same day, often within 4 hours.
Diverter valves, PCBs, fans, PRVs, expansion vessels, pumps for common boilers — fitted same visit.
You see the repair price before anything is ordered or fitted. No hourly meter.
If the same component fails again within 12 months, we replace it free.
Worcester, Vaillant, Ideal, Baxi, Glow-worm, Vokera, Potterton, Ferroli — and LPG/oil.
If a 12-year-old boiler needs major parts, we'll tell you. A new install often pays back faster than a repair.

In detail
Worcester Greenstar boilers (the most common in our patch) usually fail at the diverter valve cartridge between years 5 and 9 — symptom is hot water working but central heating not, or vice versa. Quoted as a fixed-price repair, normally fixable same visit. PCB failures appear later, around year 10–12.
Vaillant ecoTec models we see most often for fan failures (rumbling on startup, eventual lockout) and condensate trap blockages in winter. Both are first-visit fixes. The flow turbine is the other recurring Vaillant fault — reads zero hot-water flow when the tap is open.
Ideal Logic boilers have a known weak spot at the printed circuit board around years 6–8 — we carry the replacement PCB for the Logic+, Logic Combi and Logic Heat. Baxi Duo-tec and Glow-worm Energy boilers most commonly fail at the diverter valve and the fan respectively.
Diverter valve cartridge most common. PCB and fan less common but stocked.
Fan, condensate trap, flow turbine. We carry common spares.
PCB around years 6–8. Diverter valve and fan also common.
Diverter valve, fan, PCB. All standard van spares.
Fan and ignition leads most frequent. Pump less common.
Often parts-availability questions — we'll be straight on whether repair is viable.
Honest pricing
Diagnosis fee is consistent; the parts cost depends on the fault. You always see and approve the parts price before we order or fit anything.
Diagnosis + minor repair
Fixed price
Visit, diagnosis, simple repair (PRV reset, condensate clear, minor sensor).
Standard part replacement
Fixed price
Diverter valve, fan, expansion vessel, ignition lead, gaskets — quoted before work starts.
Major part replacement
Fixed price
PCB, pump, heat exchanger swap. Quoted properly before order.
Free, fixed-price quote — no obligation, no callout fee.
Get my fixed priceAreas covered
Boiler repair is what gets us called daily across the Northants and Rutland patch — Corby base, regular jobs in Kettering, Wellingborough, Market Harborough, Oundle and Oakham. We carry spares for every common make.
Who'll be doing the work
We've worked on every common UK domestic boiler and most of the uncommon ones. Manufacturer training records updated annually. If a repair is borderline, you get the honest 'repair vs replace' maths — not the answer that maximises our invoice.
FAQs
Anything not covered here? Pick up the phone — straight talk, no salesperson in the middle.
Call 07488 883576Ready when you are
Same-day local diagnosis, fixed price before any parts are ordered, 12-month guarantee on every repair.
Last updated May 2026 · Reactive Gas Heating and Plumbing Services Limited · 9 Rutherford Court, Corby NN17 4SJ · Gas Safe Registered · OFTEC Registered · Checkatrade Verified