Privacy Policy

This policy explains how Reactive Gas Heating and Plumbing Services Limited ("we", "us") handles personal data collected through reactiveplumbing.co.uk, by phone, by email or in the course of carrying out plumbing, heating and gas work for you. We are committed to protecting your privacy and complying with the UK GDPR and the Data Protection Act 2018.

1. Data controller

The data controller is Reactive Gas Heating and Plumbing Services Limited, registered in England & Wales.
Address: 9 Rutherford Court, Corby, Northamptonshire NN17 4SJ
Phone: 07488 883576
Email: info@reactiveph.co.uk

2. What data we collect

• Contact details — name, address, postcode, phone number, email when you enquire or book a job.
• Property and job details — boiler make/model, system type, photos of the work area where relevant.
• Payment information — invoices and bank transfer references; we do not store full card details.
• Correspondence — emails, SMS and call notes related to your enquiry or job.
• Website data — anonymised analytics (page views, device type) and necessary cookies.

3. Why we use your data (lawful basis)

• Contract — to give a quote, schedule, complete and invoice the work you've asked us to do.
• Legal obligation — Gas Safe and OFTEC require us to keep installation and service records for a defined period.
• Legitimate interests — to follow up after a job, send service reminders, and respond to reviews. You can opt out at any time.
• Consent — only where required (e.g. marketing emails). You can withdraw consent at any time.

4. Who we share data with

We only share data with parties that help us run the business:

• Manufacturers (e.g. Worcester Bosch) when registering a guarantee on your behalf.
• Gas Safe Register / OFTEC for compliance and certificate notifications.
• Our accountant for tax and bookkeeping.
• Email and CRM providers used to manage enquiries (UK/EU based, contractually GDPR compliant).

We do not sell your data. Ever.

5. How long we keep it

• Job records and invoices: 7 years (HMRC requirement).
• Gas Safe / OFTEC certificates: minimum 6 years.
• Quotes that didn't proceed: 12 months, then deleted.
• Marketing contacts: until you unsubscribe.

6. Cookies

This site uses only the cookies necessary to operate (e.g. session and security cookies) and an anonymised analytics cookie to help us improve the website. We do not use advertising or cross-site tracking cookies. You can disable cookies in your browser settings.

7. Your rights under UK GDPR

• Right of access — ask for a copy of your data.
• Right to rectification — correct inaccurate data.
• Right to erasure — ask us to delete data we no longer need to keep.
• Right to restrict processing.
• Right to object to processing based on legitimate interests.
• Right to data portability.

To exercise any of these, email info@reactiveph.co.uk. We respond within one calendar month.

8. Complaints

If you're unhappy with how we've handled your data, please tell us first by emailing info@reactiveph.co.uk or calling 07488 883576. We aim to acknowledge complaints within 2 working days and resolve them within 14 days. You also have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint or 0303 123 1113.

9. Changes to this policy

We review this policy at least annually. Material changes will be flagged on this page with an updated "Last updated" date.